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If you would like to change or return a product that I do?

Contact our Customer Service in Panama 507 6299 9719, Colombia 57 310 2471575, USA 1 754 281 8923, REP. Dominican Republic 1 829 369 7256 our staff will attend your request, will assess the requirements for processing and in a few days you will call back to confirm the steps that you must follow.

How many days do I have to request a change or a return?

You have xx days from the date on which you received your order. For more information go to terms and conditions.

What steps should I follow for a return of a dispatch to address?

Comunicate with the line of customer service Panama 507 6299 9719, Colombia 57 310 2471575, USA 1 754 281 8923, REP. Dominican Republic 829 369 7256 and notifies your case. If you do meet the conditions, will be scheduled the collection of your product. You must have ready the product for the time in which they arrive to pick it up. More help query conditions visit terms and conditions.

Wants to know in what way is my order?

Go to the link status of purchases that you find in the bottom of our home page, please log in with your username and password.

Do you already marked the delivery time and my home does not reach what do i do?

Comunicate with our lines of customer service Panama 507 6299 9719, Colombia 57 310 2471575, USA 1 754 281 8923, REP. Dominican Republic 829 369 7256

What are the products that do not have change?

You cannot request return in products for personal use, underwear, clothing for more information you can consult the terms and conditions.

What if I do not want the product I returned the money or can I change to another?

It depends. The refund of money is possible in cases in which applies the right of first refusal. In this case what needs to be done is to return the money without appropriate any discount or retention, and maximum of 30 calendar days after the consumer exercised the right. If you do not apply the right of first refusal and the product is defective, the producer is required to apply the warranty and if it returns to have flaw is applicable to exchange the product or refund the money.

What if I change a product by warranty, the new warranty is subject to the term of the guarantee granted initially?

No. In the event of change a product for the effectiveness of the guarantee shall begin to run a new term from the last delivery. The new guarantee must contain at least the same conditions and time of which was offered initially.